Client Services & Logistics
Client Services & Logistics Archive
I. Logistics & Compliance
Are taxes and import duties included for US customers?
Yes. Aura Brilliant operates on a DDP (Delivered Duty Paid) model. All listed prices include comprehensive import taxes and US customs duties. There are no secondary financial frictions upon delivery.
What is the typical shipping duration to the United States?
We utilize Complimentary US Express Shipping. Most structural archives reach their destination within 5-10 business days, depending on the complexity of the specific material batch and final inspection.
II. Usage & Longevity
Can these rings be resized?
Due to the extreme hardness (Mohs 9.0) and structural integrity of aerospace-grade Tungsten and Damascus steel, these materials cannot be resized using traditional heat-based methods. However, we offer a dedicated structural replacement service under our Aura Resilience Guarantee to ensure your piece remains a permanent fit. We also provide a precise sizing guide to ensure an exact fit for your initial structural anchor.
Will the 18K Gold PVD interface wear off over time?
Our PVD process creates a molecular bond significantly superior to standard electroplating. While it is engineered for high-friction resistance, it should be treated as a precision structural layer. Avoid contact with industrial abrasives to preserve the ionic integrity.